Financial security

We understand that travelling is a large “life investment”, and it’s only fair that you want to make sure your hard-earned money is in safe hands. As a world-leading youth travel brand we’re committed to offering the highest level of consumer protection available, so when you book your trip with an approved & accredited (and in some countries also regulated) company like us, you can travel with the peace of mind knowing that your money, and travel dreams, are protected.

ATAS (AU)

The AFTA Travel Accreditation Scheme (ATAS) by the Australian Federation of Travel Agents (AFTA) provides nationally-recognised accreditation to travel agencies that conduct business in compliance with Australian Consumer Law and ATAS Charter and Code of Conduct. This voluntary scheme enhances travel industry standards and ensures professionalism is maintained into the future. Agents bearing the ATAS symbol are certified as being credible and professional businesses within the travel sector. Learn more at www.atas.com.au

ABTA (UK)

The Association of British Travel Agents, ABTA, is a trusted travel brand that offers support and guidance to the travelling public, as well as working with members on health, safety, the promotion of responsible tourism and a high standard of service. Members of ABTA must abide by the ABTA Code of Conduct, which governs various operations, such as accurate advertising, fair terms of trading, changes to bookings and managing customer complaints.

We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a packaged holiday. Learn more at www.abta.com.

ATOL (UK)

Air Travel Organiser’s Licence, ATOL, is a financial protection scheme run by the UK government and operated by the Civil Aviation Authority (CAA). ATOL covers holidays within a package that includes flights (and some flight-only sales). Travellers that arrange ATOL protected travel plans will receive an ATOL certificate. This certificate covers the traveller if the ATOL protected company fails and the holiday can no longer go forward as planned. If the traveller is yet to travel, the certificate will entitle them to a refund and, if they are abroad, will cover hotel costs and flights home.

Some of the flights and flight-inclusive trips on this website are financially protected by the ATOL scheme, but ATOL protection does not apply to all holiday and travel services listed on this website. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Learn more at https://www.caa.co.uk.

Consumer Protection BC (CA)

The purpose of Consumer Protection BC is to act as the regulator of a variety of sectors, such as travel, and specific types of consumer transactions in British Columbia, Canada, including credit reporting, consumer contracts and gift cards. Through licensing, inspecting regulated businesses, responding to consumer inquiries, investigating alleged violations of consumer protection laws and educating consumers and businesses about their rights and responsibilities, customers can feel confident that their transactions are adequately protected. Learn more at www.consumerprotectionbc.ca